Xerox to cut 500 jobs in Cary, rehire 250

jmurawski@newsobserver.comOctober 4, 2013 

Xerox Commercial Services has notified state officials that it will cut about 500 jobs at its customer service call center in Cary because of reduced demand from a client.

Xerox notified the N.C. Department of Commerce in September that the positions, mostly entry-level customer care assistants, will be “permanently eliminated” as of Nov. 14.

But Xerox spokesman Bill McKee said half of the employees whose jobs are being terminated will be immediately rehired and reassigned to other Xerox clients. McKee also said Xerox will continue adding new positions in the coming months.

McKee would not identify the technology client that forced the elimination of 508 Xerox call center jobs. Xerox provides call center services to various industries, including retail, insurance, telecommunications and the federal government’s new health care exchanges under the Affordable Care Act.

Xerox currently employs about 1,500 people in Cary, 3,200 in the Triangle and 4,400 in North Carolina.

The 508 call center positions slated for elimination are mostly customer care assistants, but also include supervisors, specialists and managers in customer care, quality assurance, training and sales.

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